A look ahead for pro accounts
Introducing Toolbx, our new Pro Portal
We’re building your account at White’s a front door that never closes. Order materials, request quotes, pay invoices and keep every job’s paperwork straight — from the office, the truck, or the jobsite.
We’ve been asking our pro customers the same question for a while now: what actually slows you down? The answers were pretty consistent.
You need to get an order in at nine at night so it’s staged by six in the morning. You need to know what you owe without calling the office and waiting on somebody to pull it. You want last month’s invoices sorted by job, not by date. And you’d like your lead carpenter to be able to place an order without you handing over your login and your credit limit along with it.
Toolbx is our answer, and it’s coming in 2027. It’s a pro portal built specifically for lumber and building supply — not a generic shopping cart bolted onto a website. It connects to the same system our counter runs on, so what you’ll see is what we see: your pricing, our stock, your balance, your history.
We’re telling you now, well ahead of launch, for one reason. We want to build this rollout around how you actually work, and the only way to do that is to hear from you before it goes live rather than after.
What isn’t changing
Everything about how we actually do business. Same counter, same crew, same take-offs, same trucks, same people who have known your jobs for twenty years. Toolbx will be another door into the yard — one that’s open when we’re not. If you’d rather pick up the phone, pick up the phone. We’re still at 904-829-6422.
Ordering & quotes
Get the order in whenever the thought hits you
More than 40% of orders placed through Toolbx come in outside business hours — nights, weekends, the drive home. That’s the whole point.
Order any hour of the day
Submit an order at 4 a.m. or on a Sunday and it lands on your account in our system right away, ready for our team when the yard opens. Choose delivery or pickup, name a preferred delivery date, and leave notes for the driver.
Your pricing, our real stock
Every item shows the price on your account — not shelf price — alongside what we actually have on hand and the lead time if it’s a special order. No guessing, no “let me check and call you back.”
Quotes without the phone tag
Request a quote, look it over, and accept it online when the job goes. Active, expired and accepted quotes all live in one list, so you’re not digging through email. An accepted quote turns straight into an order.
Saved lists and one-tap reorder
Build a list for the work you do over and over — a deck package, a bath rough-in, your standard trim run — and pull it up next time instead of rebuilding it. Your full order history is there to reorder from too.
Search that speaks the trade
Search by product name, keyword or SKU, then filter by category or brand. The search is built around construction terminology, so it knows what you mean when you type it the way you’d say it at the counter.
Track it from received to delivered
Follow an order through received, in progress, and ready for pickup or delivered — without calling to ask. Proof of delivery and the packing slip stay attached to the order, so there’s a record when you need one.
Payments & your account
See what you owe. Pay it. Move on.
No more calling for a balance, waiting on a statement in the mail, or writing a check against an invoice you can’t put your hands on.
Pay invoices online, by ACH or card
Pay a single invoice or several at once. ACH costs everybody less than card fees, which is where most pros end up — but both are there. Payments post back to your account automatically.
Statements, balance and credit
Your outstanding balance, credit limit and remaining available credit sit right at the top of your dashboard. Every past statement and every open invoice is there to pull up yourself, any time.
Auto-pay and early-pay discounts
Enroll in auto-pay if you’d rather not think about it again. And where an early-payment discount applies to an invoice, the portal shows it to you before the window closes — instead of after.
Jobs & your crew
Built for running four jobs at once
The part most contractors tell us they didn’t know they needed until they had it.
Tag it to the job and the PO
Attach a jobsite and PO number when you order. Orders, invoices and deliveries then roll up per job, with total spend and outstanding balance for each one. Save the address, site contact and gate instructions once and reuse them.
Add your crew — with limits
Invite your people and decide exactly what each one can touch, by area: orders, quotes, invoices, payments and crew. Your framer can create orders and see nothing at all about money. Your office manager can do the reverse.
Message the yard from inside the order
Questions about an order go through the portal and reach whoever is at the desk — so you’re not stuck waiting on one person’s voicemail, and the whole conversation stays attached to the order.
Sign in without one more password
Sign in with Google or a one-time email link — no password to write on a sticky note or share around the crew. Two-factor authentication is available if you want the extra layer.
When it goes live
Three steps, about five minutes
You’ll register
We’ll send you a link when the portal opens. You’ll create a login using the email address we already have on file for your account.
We’ll verify you
We match your registration to your account here at the yard, so your pricing, terms and history come with it. Usually the same business day. Nobody can purchase on an account until we’ve approved them — that part is on purpose.
You’ll add your crew
Once you’re in, invite your team and set what each person can do. Takes about a minute per person and saves you a hundred phone calls.
Questions we’ve already been asked
Before it gets here
When exactly in 2027?
We’re not putting a date on it yet, and we’d rather not guess and be wrong. We’ll set a firm date once we’ve finished testing with a first group of contractors. Get on the early adopter list below and you’ll be the first to know — and among the first to get in.
Do I need an open account with White’s to use it?
Yes — the Pro Portal is for our trade accounts. If you don’t have one with us yet and you’d like one, call us at 904-829-6422 or stop by the counter and we’ll get an application started well before launch.
Will the prices I see online match what I get at the counter?
They will. Pricing in the portal is pulled from your account in our system — the same place the counter pulls it from. If you’re on negotiated pricing or a contractor tier, that’s what will show up when you log in.
Can I still call, email, or just walk in?
Always. Nothing about the yard is changing. Plenty of our customers will use the portal for reordering and paying invoices and keep calling us for take-offs and anything complicated — that’s exactly how we expect it to go.
What does it cost?
Nothing. It comes with your account. There’s no subscription, no per-order fee and no minimum.
Is it safe to pay through it?
Yes. Payments are processed by Toolbx, which handles card and ACH transactions for building suppliers across North America with fraud screening built in. Sign-in goes through Google or a one-time email link rather than a stored password, and you can turn on two-factor authentication for your account.
Can my foreman order without seeing our balance?
Yes — that’s exactly what crew permissions are for. You can give someone the ability to create orders while leaving invoices and payments completely off their screen. You set it, and you can change it any time.
What about my old invoices and order history?
We’ll confirm exactly how much history comes across as we get closer to launch, and we’ll tell you before it happens rather than after. Either way, nothing disappears from our system — if you need something we can always pull it for you.
Will there be an app for my phone?
Toolbx has apps for iPhone and Android that do everything the website does, so you can order from the truck without pinching and zooming. We’ll confirm what we’re rolling out closer to launch.
Want in early?
Join the early adopter list
We’re opening the portal to a first group of contractors before the general launch. Early adopters get in ahead of everybody else, get walked through it by our team, and get a real say in how it works by the time the rest of the yard is on it.
No commitment, and it won’t change anything about your account today. We’ll just reach out before launch and show you what we’ve built.
Questions in the meantime, or something you’d want this thing to do? Tell us. Call, email sales@whitessupply.com, or grab whoever’s at the counter. We’re building it now, which means right now is when your two cents actually counts for something.
Happy hammering.